Why Choose FastDialer?

FastDialer makes your outbound campaigns productive and efficient!

Productive

• Increase agent/call center operators productivity
• 2-3 times as many calls when made to a manual dialling system
• Demand dialling at the click of a button
• Fast and accurate, never mis-dial
• Reports on agent productivity and campaign results
• Supports multiple simultaneous campaigns
• Prevents Do Not Call numbers being imported or dialled

Centralised

• Centralised management system of agent access and campaign assignment
• Centralised prompts and scripts
• Leads are centrally managed, no additional databases are required
• Leads can be imported from external lists
• Campaign results can be easily exported
• Do Not Call lists are centrally managed

Flexible

• Customisable agent screen layout
• Choose between preview and demand dialling
• Lead data and script are available to the agent during the call
• Report on a variety of measures by campaign or agent
• Option to leave pre-recorded messages on an answering machine
• Ability to record portions of conversations

Economic

• Low per agent software costs
• Agents use standard office computers
• No Additional database software required
• Works with most modems or V.O.I.P. systems

FastDialer Manager and Agent

The configuration and management of the outbound campaign is administered by the FastDialer Manager.

FastDialer Manager

• Set up and manage agents
• Create and manage campaigns
• Assign agents to campaigns
• Set up scripts for campaigns
• Customise screen layout including prompts and responses
• Import dialling lists and assigns them to campaigns
• Import Do Not Call Lists
• Removes do not call numbers from imported lists
• View campaign progress and statistics

FastDialer Agent

Each agent uses the FastDialer Agent Software. Agents are assigned leads and can only work in the campaign to which they are tasked.

• Receive numbers to contact from the server
• Speed dial the number
• Select responses from drop down lists
• Enter data into free text fields
• Schedule call-backs
• Ability to add do not call numbers
• All completed calls, attempted calls and responses are automatically logged.

FastDialer Server

The FastDialer server software is the interface between database and the agent’s activity

• Centrally managed databases
• Assigns one record at a time to agents
• Updates the database with agents responses
• Easy back up from one server
• Centralised number assignments according to pre-defined server rubs

FastDialer Reporter

The FastDialer Reporter is an optional software package to give greater visibility of campaign results.

• Agents login
• Calls by Agent
• Responses
• Call Status
• Dial Card
• Telephone Number Audit
• Agent Audit Report
• Ability to export reports