Introduction

Fast Dialer is an outbound telemarketing call center. One of the most significant differences between Fast Dialer and other products is the way calls are dialled. We are steered away from predictive dialing which can lead to dropped calls.

Fast Dialer uses enhanced demand dialing. Demand dialing is initiated by the agent with a single button click. While predictive dialing gives higher throughput, the difference is minimal.

On the installation side you won’t find many call centers products that are intuitive enough for the end user to install and configure but Fast Dialer is. While other packages can take weeks to install, Fast Dialer can be up and running in hours.How many companies allow you to download fully functional call center software to evaluat at very competitve rates? We do!

Fast Dialer Software Overview

Setup campaigns and agent teams with the call center software Fast Dialer Manager. The Fast Dialer Server coordinates the dial records sent to and from the Fst Dialer Agent software and checks a Do Not Call list before sending the agent the dial record number to call.

Each agent is sent one dial record at a time to call. They dial out via a modem at the click of a button, can read from a script window and make notes of outcomes in a range of dial record fields. At the end of the call they either get the next dial record or just finish the last call which saves the dial record details and stops the timing of the call. Call backs are automatically requeue to be given back out to agents at the appropriate time.

There are three parts to the Fast Dialer Solution :

Fast Dialer Manager

The Fast Dialer Manager software is where you import a list of numbers and assign them to a campaign. You can set up a campaign, add scripts for agents to read, set up teams, users and agents and assign agents to teams. The Fast Dialer Manager allows you to view a campaign, see progress reports, statistics, export numbers, and maintain the DNC list.

Fast Dialer Server

The Fast Dialer Server software is the interface to the database for the Fast Dialer Agent software. Most database access is for the agent software is via the server software so you must have the Fast Dialer Server software running at all times while you want the agent software to operate. On the same computer as the Fast Dialer Server software you would also usually have the main database and the DoNotCall database

Fast Dialer Agent

Each agent involved in telemarketing campaign calling uses the Fast Dialer Agent software. The Fast Dialer Server allocates one Dial Card record at a time for the agent to call.